FAQ

What are the shipping times for your products?

We take 2-7 days to process your order and deliver it to you.

Do you ship worldwide?

We ship to Canada and the United States.

Where do we ship your product from?

Our workshop is located in Montreal, Quebec .

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us by email at contact@maisoncirier.com

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear this. Simply send us a picture of the damaged item in question to the email address: email address and we'll send you a similar replacement item as soon as possible.

Where are you located?

We are located in Montreal, Quebec

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at contact@maisoncirier.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 14 days of the order date and the product(s) in question are not on sale. For more information, please read our refund policy.